FAQs & Troubleshooting
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197 Results
- 51Install the built-in drivers (For Windows 8 and Windows 10)
- 52A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 53The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 54How do I clear Machine Error 46?
- 55I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 56The print speed is very slow when I use XML Paper Specification Printer Driver.
- 57Can I print using only the black ink cartridge when the Color cartridges have run out?
- 58Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 59Glossy Paper does not feed correctly. What can I do?
- 60Where is the USB port on the machine?
- 61I'm using Macintosh. What is the PreScan option used for?
- 62Configure and use the Scan Key Tool (Linux)
- 63Cannot print after a Windows 10 update (June 2020)
- 64The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 65Print command (cupswrapper) (Linux)
- 66I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 67Open the Status Monitor
- 68I cannot scan via USB. (Mac OS X)
- 69When I print photos, the color quality is not good.
- 70I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 71I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 72Configure scan settings without administrator privileges (Linux)
- 73I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 74Where can I get FaceFilter Studio and what can I do with this application?
- 75I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 76When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 77Can third party ink be used to refill the ink cartridges?
- 78Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 79Improve poor print quality.
- 80I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 81How do I print envelopes?
- 82I cannot install the driver when using the Driver Install Tool. (Linux)
- 83The downloaded driver's name is different from my machine's name. (Linux)
- 84Important points for specifying the scan area (Linux)
- 85I am unable to print from a client PC to a printer on a print server. (Linux)
- 86ControlCenter3 displays a blank screen at startup (Windows)
- 87Check the firmware version.
- 88Open the Control Panel (For Windows)
- 89I cannot make borderless prints.
- 90I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 91I cannot print from my computer via USB.
- 92Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 93Create or view a XML Paper Specification document
- 94Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 95Scan a document in Windows 8 and Windows 10.
- 96When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 97I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 98I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 99I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 100When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)