FAQs & Troubleshooting
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82 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I uninstall the printer driver?
- 3How to insert paper
- 4I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5How to charge the rechargeable Li-ion battery
- 6How do I transfer label templates with P-touch Transfer Express?
- 7This printer is not detected when establishing a Bluetooth® connection.
- 8I cannot connect my printer to a Windows 11 computer via USB.
- 9Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 10Where can I find my Brother printer's serial number?
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12Printing from an Android™ device
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 15The side margins are incorrect.
- 16How to identify your Operating System (OS) for Windows or Mac
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21When printing from an application, the application's "Collate" setting does not work correctly.
- 22There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 23How to identify the printer's firmware version
- 24How do I clean the platen roller?
- 25How to delete the registry information and files related to the printer driver
- 26What Android™ mobile application can I use?
- 27How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 32How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 33The print quality is poor, and the image is too light or dark.
- 34Printing is not possible. (USB connection)
- 35The printer does not turn on, so I cannot print.
- 36The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 37I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 38Some of the print options in OpenOffice do not work. (Linux®)
- 39Uninstalling the printer driver (Linux®)
- 40Installing a CA certificate
- 41The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How do I connect the printer and my mobile device via Bluetooth®?
- 44What is the JPEG printing and how can I use it?
- 45How do I switch to and use the mass storage mode?
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 50How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)