FAQs & Troubleshooting
![]() |
Popular |
81 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2How do I transfer label templates with P-touch Transfer Express?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 6How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 7The print quality is poor, and the image is too light or dark.
- 8I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 9Where can I find my Brother printer's serial number?
- 10Printing from an Android™ device
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How to charge the rechargeable Li-ion battery
- 14Printing is not possible. (USB connection)
- 15I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 16How do I connect the printer and my mobile device via Bluetooth®?
- 17How to identify the printer's firmware version
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21Uninstalling the printer driver (Linux®)
- 22How to open the Devices and Printers window
- 23What iOS mobile application can I use?
- 24What is the JPEG printing and how can I use it?
- 25How do I switch to and use the mass storage mode?
- 26How to insert paper
- 27When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29When printing from an application, the application's "Collate" setting does not work correctly.
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 32How do I uninstall the printer driver?
- 33How to delete the registry information and files related to the printer driver
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38What Android™ mobile application can I use?
- 39The side margins are incorrect.
- 40I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 41Some of the print options in OpenOffice do not work. (Linux®)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 45How to identify your Operating System (OS) for Windows or Mac
- 46The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 47I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 48I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 49Pages don't print.
- 50The printer does not turn on, so I cannot print.