FAQs & Troubleshooting
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76 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How do I create and transfer templates? (for Mac)
- 6What Android™ mobile application can I use?
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How do I transfer label templates with P-touch Transfer Express?
- 9How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 10I cannot connect my printer to a Windows 11 computer via USB.
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13How to install Brother software on a computer not connected to the Internet
- 14(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15The side margins are incorrect.
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17Where can I download the latest P-touch Editor for Mac?
- 18Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20How to open the Devices and Printers window
- 21How to insert paper
- 22How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 23Where can I find my Brother printer's serial number?
- 24How to charge the rechargeable Li-ion battery
- 25The printer does not turn on, so I cannot print.
- 26How to set up the printer
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28Uninstalling the printer driver (Linux®)
- 29Installing a CA certificate
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 32How do I uninstall the printer driver?
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 37Installing the CUPS wrapper/LPR printer driver (Linux®)
- 38Some of the print options in OpenOffice do not work. (Linux®)
- 39When printing from an application, the application's "Collate" setting does not work correctly.
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43How do I clean the platen roller?
- 44The print quality is poor, and the image is too light or dark.
- 45Printing is not possible. (USB connection)
- 46I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 47Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 48How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49I connected multiple printers of the same model to one computer but can only print from one of them.
- 50(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)