FAQs & Troubleshooting
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116 Results
- 1Printing from an Android™ device
- 2How do I connect my printer via Wi-Fi®?
- 3What iOS mobile application can I use?
- 4The Wi-Fi® connection takes time.
- 5I cannot connect my printer to a Windows 11 computer via USB.
- 6I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 7Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9What kinds of software are available for this printer?
- 10Where can I find my Brother printer's serial number?
- 11How to install Brother software on a computer not connected to the Internet
- 12The latest printer driver was successfully installed, but the driver did not update correctly.
- 13This printer is not detected when establishing a Wi-Fi® connection.
- 14The top margin is incorrect.
- 15The print quality is poor, and the image is too light or dark.
- 16How to insert paper
- 17How do I turn the printer off?
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20Uninstalling the printer drivers (Linux®)
- 21Installing a CA certificate
- 22How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 23When printing from an application, the application's "Collate" setting does not work correctly.
- 24The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 25Using the Communication Settings (for Windows)
- 26Using the Printer Setting Tool (for Mac)
- 27What is the JPEG printing and how can I use it?
- 28How do I switch to and use the mass storage mode?
- 29How do I transfer templates to the printer?
- 30How to delete the registry information and files related to the printer driver
- 31How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 32P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 33The side margins are incorrect.
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How to connect to a DC power outlet (optional)
- 36How to charge the rechargeable Li-ion battery
- 37How to connect to an AC power outlet (optional)
- 38How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 39Printing is not possible. (USB connection)
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 42I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 45How to identify the printer's firmware version
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?