FAQs & Troubleshooting
 |
Popular |
124 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from a Windows PC or Mac
- 4Installing the software
- 5How do I transfer templates to the printer?
- 6How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 7Using the Communication Settings (for Windows)
- 8Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11The Wi-Fi® connection takes time.
- 12What Android™ mobile application can I use?
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15The print quality is poor, and the image is too light or dark.
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17How do I turn the printer off?
- 18I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 22Installing a CA certificate
- 23How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 24How to identify the printer's firmware version
- 25How to identify your Operating System (OS) for Windows or Mac
- 26I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 27I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 28Some of the print options in OpenOffice do not work. (Linux®)
- 29Where can I find my Brother printer's serial number?
- 30This printer is not detected when establishing a Wi-Fi® connection.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32What iOS mobile application can I use?
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37How to install the rechargeable Li-ion battery (optional)
- 38How to connect to an AC power outlet (optional)
- 39How do I clean the platen roller?
- 40How to insert paper
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42Printing is not possible. (USB connection)
- 43I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 44How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 45I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47Uninstalling the printer drivers (Linux®)
- 48P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 49How to install Brother software on a computer not connected to the Internet
- 50(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
