FAQs & Troubleshooting
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126 Results
- 1How do I connect my printer via Wi-Fi®?
- 2How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 3Using the Printer Setting Tool (for Windows)
- 4How do I clean the platen roller?
- 5Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 6Printing from an Android™ device
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 9Can I print out the printer settings?
- 10Where can I find my Brother printer's serial number?
- 11Using the Printer Setting Tool (for Mac)
- 12The top margin is incorrect.
- 13How do I uninstall the printer driver?
- 14How to charge the rechargeable Li-ion battery
- 15The paper is jammed in the printer.
- 16Pages don't print. What should I do?
- 17What is the Label List? (P-touch Editor 5.x for Windows)
- 18Some of the print options in OpenOffice do not work. (Linux®)
- 19(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20How do I transfer templates to the printer?
- 21This printer is not detected when establishing a Wi-Fi® connection.
- 22What iOS mobile application can I use?
- 23Using Web Based Management
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25How to connect to a DC power outlet (optional)
- 26How to connect to an AC power outlet (optional)
- 27How to open the Devices and Printers window
- 28How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 29Using the Communication Settings (for Windows)
- 30Using the Device Settings (for Windows)
- 31What is the JPEG printing and how can I use it?
- 32How do I switch to and use the mass storage mode?
- 33How to delete the registry information and files related to the printer driver
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 36How do I print from a computer or mobile device?
- 37The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 38I connected multiple printers of the same model to one computer but can only print from one of them.
- 39What do the indicator lights mean?
- 40I cannot install the printer driver or print in Windows 11.
- 41I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 42I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 44I cannot connect my printer to a Windows 11 computer via USB.
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 47Install BRAdmin Professional 3
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 50I cannot print LibreOffice documents in landscape orientation. (Linux®)
