FAQs & Troubleshooting
Popular |
PJ-773
116 Results
1.
How do I connect my printer via Wi-Fi®?
2.
Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
3.
Printing from an Android™ device
4.
Installing the software
5.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
6.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
7.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
8.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
9.
How to connect to a DC power outlet (optional)
10.
How to install the rechargeable Li-ion battery (optional)
11.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
Printing from a Windows PC or Mac
13.
How to install Brother software on a computer not connected to the Internet
14.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
15.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
16.
I cannot save a file downloaded from the Brother support website (For Windows)
17.
What iOS mobile application can I use?
18.
How do I transfer label templates with P-touch Transfer Express?
19.
Some of the print options in OpenOffice do not work. (Linux®)
20.
How to open the Devices and Printers window
21.
Using the Printer Setting Tool (for Mac)
22.
Pages are partially printed, and the DATA indicator remains lit or is flashing.
23.
How do I clean the platen roller?
24.
This printer is not detected when establishing a Wi-Fi® connection.
25.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
26.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
27.
Printing is not possible. (USB connection)
28.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
29.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
30.
Uninstalling the printer drivers (Linux®)