FAQs & Troubleshooting
Popular |
116 Results
- 1How do I turn the printer off?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Installing the software
- 6Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 7How to charge the rechargeable Li-ion battery
- 8Printing is not possible. (USB connection)
- 9How do I transfer templates to the printer?
- 10Printing from an Android™ device
- 11How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 12How do I transfer label templates with P-touch Transfer Express?
- 13Printing from a Windows PC or Mac
- 14I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 15The latest printer driver was successfully installed, but the driver did not update correctly.
- 16How to install the rechargeable Li-ion battery (optional)
- 17This printer is not detected when establishing a Bluetooth® connection.
- 18I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21What Android™ mobile application can I use?
- 22Using the Printer Setting Tool (for Mac)
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How to connect to an AC power outlet (optional)
- 25The print quality is poor, and the image is too light or dark.
- 26How to identify your Operating System (OS) for Windows or Mac
- 27Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 28Using the Printer Setting Tool (for Windows)
- 29How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 30Where can I find my Brother printer's serial number?
- 31P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33Which Bluetooth® profiles does the printer support?
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 38I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 39How do I connect the printer and my mobile device via Bluetooth®?
- 40What kinds of software are available for this printer?
- 41What is the JPEG printing and how can I use it?
- 42How do I switch to and use the mass storage mode?
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44How to connect to a DC power outlet (optional)
- 45How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 46The paper is jammed in the printer.
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48Uninstalling the printer drivers (Linux®)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.