FAQs & Troubleshooting
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121 Results
- 1How do I transfer templates to the printer?
- 2Printing from a Windows PC or Mac
- 3How do I turn the printer off?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7What Android™ mobile application can I use?
- 8The side margins are incorrect.
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How to install the rechargeable Li-ion battery (optional)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 13My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15Printing is not possible. (USB connection)
- 16I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 17The print quality is poor, and the image is too light or dark.
- 18How do I uninstall the printer driver?
- 19Printing from an Android™ device
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21Which Bluetooth® profiles does the printer support?
- 22How do I transfer label templates with P-touch Transfer Express?
- 23How to connect to an AC power outlet (optional)
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 26What is the Label List? (P-touch Editor 5.x for Windows)
- 27How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 30When printing from an application, the application's "Collate" setting does not work correctly.
- 31The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Error messages do not appear when using the USB connection of my printer.
- 35The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 38How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 39How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 40How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 41How do I clean the platen roller?
- 42How to insert paper
- 43How to identify your Operating System (OS) for Windows or Mac
- 44The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46Installing the software
- 47The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 48What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 49The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 50Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.