FAQs & Troubleshooting
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122 Results
- 1Printing from a Windows PC or Mac
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3Installing the software
- 4How do I turn the printer off?
- 5My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 6How to connect to an AC power outlet (optional)
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I transfer templates to the printer?
- 11The side margins are incorrect.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14Printing from an Android™ device
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 17The latest printer driver was successfully installed, but the driver did not update correctly.
- 18I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 19What Android™ mobile application can I use?
- 20Printing is not possible. (USB connection)
- 21The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 22How do I clean the platen roller?
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 26This printer is not detected when establishing a Bluetooth® connection.
- 27P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 28Using the Communication Settings (for Windows)
- 29How do I uninstall the printer driver?
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How to charge the rechargeable Li-ion battery
- 32How to delete the registry information and files related to the printer driver
- 33How to identify your Operating System (OS) for Windows or Mac
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35How do I connect the printer and my mobile device via Bluetooth®?
- 36What kinds of software are available for this printer?
- 37How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 39Where can I find my Brother printer's serial number?
- 40Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 41When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 42I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 43How do I transfer label templates with P-touch Transfer Express?
- 44How to install the rechargeable Li-ion battery (optional)
- 45How to install Brother software on a computer not connected to the Internet
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47When printing from an application, the application's "Collate" setting does not work correctly.
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49Paper does not move through the printer even though the motor is running.
- 50How to insert paper