FAQs & Troubleshooting
Popular |
107 Results
- 1Using the Printer Setting Tool (for Windows)
- 2The latest printer driver was successfully installed, but the driver did not update correctly.
- 3Using the Communication Settings (for Windows)
- 4I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 5Installing the software
- 6How to install the rechargeable Li-ion battery (optional)
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11Where can I find my Brother printer's serial number?
- 12I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 13The print quality is poor, and the image is too light or dark.
- 14Printing is not possible. (USB connection)
- 15Uninstalling the printer drivers (Linux®)
- 16The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 17Printing from a Windows PC or Mac
- 18Using the Printer Setting Tool (for Mac)
- 19How do I turn the printer off?
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24How do I uninstall the printer driver?
- 25What do the indicator lights mean?
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27What Android™ mobile application can I use?
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30How do I switch to and use the mass storage mode?
- 31How do I transfer label templates with P-touch Transfer Express?
- 32I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 33Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 34I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 38How to identify the printer's firmware version
- 39How do I clean the platen roller?
- 40The paper is jammed in the printer.
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 44I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 45The side margins are incorrect.
- 46How to connect to a DC power outlet (optional)
- 47How to charge the rechargeable Li-ion battery
- 48I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 49Some of the print options in OpenOffice do not work. (Linux®)
- 50How to open the Devices and Printers window