FAQs & Troubleshooting
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PJ-722
106 Results
1.
The latest printer driver was successfully installed, but the driver did not update correctly.
2.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
3.
Where can I find my Brother printer's serial number?
4.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
5.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
6.
Printing from a Windows PC or Mac
7.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
8.
When printing from an application, the application's "Collate" setting does not work correctly.
9.
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
10.
The side margins are incorrect.
11.
How to identify the printer's firmware version
12.
How to insert paper
13.
How to delete the registry information and files related to the printer driver
14.
I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
15.
Using the Printer Setting Tool (for Windows)
16.
Installing the software
17.
How do I turn the printer off?
18.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
19.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
20.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
21.
How to charge the rechargeable Li-ion battery
22.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
23.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
24.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
25.
Using the Printer Setting Tool (for Mac)
26.
The DATA indicator has turned off even though data remains in the printer.
27.
How do I switch to and use the mass storage mode?
28.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
29.
What do the indicator lights mean?
30.
How do I clean the platen roller?