FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2Document misfeeds.
- 3No document in ADF.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Do not open the ADF cover when scanning.
- 7Change the image settings. (Using DS Capture)
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 10How to identify your Operating System (OS).
- 11ADF AFE R/W test error
- 12Ultrasonic error
- 13TWAIN or WIA errors appear when starting to scan. (Windows)
- 14Colors in the scanned image are dark.
- 15My scanner gets warm.
- 16Uninstall Scan-key-tool. (Linux)
- 17Cannot find the scanner.
- 18AFE R/W test error
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20The scan quality is poor.
- 21error 20392 - Scanner not responding, check card, power, and cable.
- 22White vertical lines or white stripes appear on the scanned image.
- 23The file size is too large.
- 24Bleed-through is seen in the scanned image.
- 25"Multifeed" or "Multifeed is detected."
- 26ADF cover open
- 27Scan using XSane or GIMP (Linux)
- 28Delete a network scanner entry. (Linux)
- 29Important points for specifying the scan area (Linux)
- 30My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 31Unknown error.
- 32AFE LVDS test error
- 33NVRAM R/W test error
- 34Change the paper settings. (Using DS Capture)
- 35The scanned image is skewed (crooked).
- 36The scan speed is too slow.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Paper suitable for scanning
- 39Replace Roller
- 40My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 41Configure the Scan to Email Feature (Linux)
- 42Command List of brscan. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Pre-Required Procedures (Linux)
- 45ADF front lamp error
- 46DRAM R/W test error
- 47I cannot install the scanner drivers.
- 48What driver package format is supported by my Linux distribution?
- 49The scanned documents are put into the incorrect order. (macOS)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)