FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2Unknown error.
- 3"Multifeed" or "Multifeed is detected."
- 4No document in ADF.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6How to identify your Operating System (OS).
- 7Document misfeeds.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The scanned image is skewed (crooked).
- 10TWAIN errors appear when starting to scan. (Macintosh)
- 11Change the image settings. (Using DS Capture)
- 12My scanner gets warm.
- 13Replace Roller
- 14What driver package format is supported by my Linux distribution?
- 15My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 16Cannot find the scanner.
- 17Do not open the ADF cover when scanning.
- 18Change the paper settings. (Using DS Capture)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 21ADF rear lamp error
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Paper suitable for scanning
- 24Uninstall Scan-key-tool. (Linux)
- 25error 20392 - Scanner not responding, check card, power, and cable.
- 26AFE LVDS test error
- 27A page that is not a blank page is skipped.
- 28The scanned documents are put into the incorrect order. (macOS)
- 29FlashROM R/W test error
- 30ADF AFE R/W test error
- 31Ultrasonic error
- 32Cannot use my scanner connection the USB hub.
- 33Colors in the scanned image are dark.
- 34My scanner is connected but it will not feed my document or do anything else.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Uninstall the scanner driver. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38ADF AFE LVDS test error
- 39USB R/W test error
- 40I cannot install the scanner drivers.
- 41My scanned image is missing.
- 42My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 43Command List of brscan. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Important points for specifying the scan area (Linux)
- 46ADF front lamp error
- 47NVRAM R/W test error
- 48AFE R/W test error
- 49The file size is too large.
- 50The scan quality is poor.