FAQs & Troubleshooting
Popular |
62 Results
- 1When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How to identify your Operating System (OS).
- 5Cannot use my scanner connection the USB hub.
- 6Document misfeeds.
- 7Replace Roller
- 8My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 9Cannot find the scanner.
- 10Change the image settings. (Using DS Capture)
- 11Change the paper settings. (Using DS Capture)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Uninstall Scan-key-tool. (Linux)
- 15Unknown error.
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17Colors in the scanned image are dark.
- 18My scanner is connected but it will not feed my document or do anything else.
- 19Command List of brscan. (Linux)
- 20AFE LVDS test error
- 21NVRAM R/W test error
- 22Do not open the ADF cover when scanning.
- 23ADF AFE R/W test error
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 26White vertical lines or white stripes appear on the scanned image.
- 27ADF rear lamp error
- 28ADF front lamp error
- 29Bleed-through is seen in the scanned image.
- 30The scanned image is skewed (crooked).
- 31"Multifeed" or "Multifeed is detected."
- 32ADF cover open
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35ADF AFE LVDS test error
- 36FlashROM R/W test error
- 37USB R/W test error
- 38Check the firmware version.
- 39TWAIN or WIA errors appear when starting to scan. (Windows)
- 40I cannot install the scanner drivers.
- 41My scanner gets warm.
- 42The scan speed is too slow.
- 43My scanned image is missing.
- 44Paper suitable for scanning
- 45Delete a network scanner entry. (Linux)
- 46Important points for specifying the scan area (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Pre-Required Procedures (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50The rollers are worn.