FAQs & Troubleshooting
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PDS-5000
62 Results
1.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
2.
Cannot use my scanner connection the USB hub.
3.
How to identify your Operating System (OS).
4.
Cannot find the scanner.
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
Unknown error.
7.
TWAIN errors appear when starting to scan. (Macintosh)
8.
Change the image settings. (Using DS Capture)
9.
My scanner is connected but it will not feed my document or do anything else.
10.
My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
11.
Uninstall Scan-key-tool. (Linux)
12.
AFE LVDS test error
13.
Do not open the ADF cover when scanning.
14.
ADF AFE R/W test error
15.
Document misfeeds.
16.
Command List of brscan. (Linux)
17.
My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
18.
White vertical lines or white stripes appear on the scanned image.
19.
ADF rear lamp error
20.
ADF front lamp error
21.
Bleed-through is seen in the scanned image.
22.
The scanned image is skewed (crooked).
23.
ADF cover open
24.
"Document Jam/too Long" or "A document is jammed in the ADF."
25.
I cannot install Brother drivers on Debian 10 or later (Linux)
26.
What driver package format is supported by my Linux distribution?
27.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
28.
ADF AFE LVDS test error
29.
FlashROM R/W test error
30.
Check the firmware version.