FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What driver package format is supported by my Linux distribution?
- 5The color of your printouts is not what you expected
- 6Adjust color settings by using the custom setting in the printer driver (Windows only)
- 7Paper is Jammed Inside the Machine
- 8Replace the Toner Cartridge
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10Uneven color density across the page
- 11Paper is Jammed in the Back of the Machine
- 12What is the default password for my Brother machine?
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Color offset
- 15Replace the Drum Unit
- 16How to identify your Operating System (OS).
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18Can I print in monochrome if one of the color toners run out?
- 19Use Universal Print (Windows)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26The printer status is Offline or Paused.
- 27Replace the Waste Toner Box
- 28Toner scatter or toner stain
- 29Paper is Jammed in the 2-sided Tray
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Vertical colored streaks or bands appear on the page
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print full-page photos or images using Email Print.
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37Load Documents in the Automatic Document Feeder (ADF)
- 38Media Type Mismatch or Media Mismatch
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 41Toner Low
- 42Reset the Network Settings to the Factory Settings
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Document Jam
- 45Ghosting images
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Export an address book and import it to another machine
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Delete print jobs from the print queue.
- 50Discover the MAC address of the Brother network card