FAQs & Troubleshooting
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290 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The printer status is Offline or Paused.
- 9Replace Drum
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Jam Tray 1 / Jam Tray 2
- 12Turn the Toner Save Mode on or off.
- 13Blank page or some colors are missing.
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Replace PF Kit xx
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I keep getting the error message "Authenticate Err (Authentication error)".
- 20Can I print from or scan to Android™ Smartphone?
- 21Wrinkle
- 22Replace Toner
- 23Load paper in the paper tray
- 24Replace Fuser
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30What driver package format is supported by my Linux distribution?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Set the Brother machine to prevent public access to certain features
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Print Unable XX
- 38Curled or wavy
- 39What can happen if the wrong paper is used in your machine.
- 40Replace Belt
- 41Toner scatter or toner stain
- 42Colored streaks or bands down the page
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Adjust the copy density and contrast
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Cooling Down
- 49What is the BRAdmin Professional software used for?
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?