FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Set up your Brother machine
- 7Document Jam
- 8The color of your printouts is not what you expected
- 9Condensation
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 13Cartridge Error
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15(Video) Paper is Jammed inside the Machine
- 16(Video) Paper is Jammed in the Paper Tray
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18What is the default password for my Brother machine?
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20(Video) Document is Jammed under the Document Cover
- 21Enable the Brother machine's network interface.
- 22How to identify your Operating System (OS).
- 23What is the Network Shared printing?
- 24Cannot Scan ##
- 25Cannot Print ##
- 26Cannot Detect
- 27No Paper / No Paper Tray1/Tray2/MP Tray
- 28Unusable Device
- 29Storage Full
- 30Drum !
- 31Toner scatter or toner stain
- 32(Video) Paper is Jammed in the MP tray
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Export an address book and import it to another machine
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Update the Driver or Firmware for your Brother machine
- 39(Video) Document is Jammed in the Top of the ADF Unit
- 40Media Type Mismatch or Media Mismatch
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42No Toner
- 43I cannot connect my machine to a Windows 11 computer via USB.
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47Reset the Drum Counter
- 48Check the firmware version.
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.