FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3One or more of my colors are not printing (blank).
- 4Paper Jam
- 5Load envelopes into my machine
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from or scan to Android™ Smartphone?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Easy Scan to E-mail
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19What is Brother Web Connect?
- 20Unable to Print 3X
- 21High Temperature
- 22I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 27When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30I cannot start ControlCenter4.
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34Can I transfer faxes to the PC when my machine has a mechanical problem?
- 35Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 36Replace Ink
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38I cannot send a fax using PC-FAX (Windows 10)
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Ink Absorber Full
- 41Change the printer driver settings (Windows/macOS)
- 42Print the Network Configuration List
- 43What driver package format is supported by my Linux distribution?
- 44When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47Store a Speed Dial number from my Brother machine's Caller ID History.
- 48Change the number of times my Brother machine rings before it answers.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The printer status is Offline or Paused.