FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10What is Brother iPrint&Scan?
- 11Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13Unable to Scan AX
- 14No Ink Cartridge
- 15Can I transfer faxes to the PC when my machine has a mechanical problem?
- 16What is the BRAdmin Professional software used for?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 24How to identify your Operating System (OS).
- 25Change the number of times my Brother machine rings before it answers.
- 26How do I know which side up my photo paper should be in the tray?
- 27Unable to Print XX
- 28Printer Locked
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Set up my Brother machine to forward the received faxes to another location.
- 31When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 32Why doesn't the machine answer when receiving a call?
- 33Print the Network Configuration List
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35Can I print directly onto DVDs or CDs?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45Load A3 or ledger paper and program my Brother machine to print on it.
- 46Print the WLAN report
- 47Loading paper in the manual feed slot.
- 48Scan a document and open the scanned image with a graphics application (For Macintosh)
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Delete numbers stored in my Brother machine's Caller ID History.