FAQs & Troubleshooting
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322 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load envelopes
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Paper Jam
- 9Replace Ink
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12(Video) Load photo paper
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15(Video) Load plain Letter/A4 paper
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Store a Speed Dial number from my Brother machine's Caller ID History.
- 18How to identify your Operating System (OS).
- 19What driver package format is supported by my Linux distribution?
- 20The scanner cover support has come off. (With Video Instructions)
- 21(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 22(Video) Connect the telephone line and power cord
- 23(Video) Install the ink cartridges
- 24Load paper in the paper tray
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the number of times my Brother machine rings before it answers.
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31Load envelopes
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33No Paper Fed
- 34Out of Memory
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36Improve poor print quality.
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39How do I know which side up my photo paper should be in the tray?
- 40When I print, the pages are smudged with ink.
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Easy Scan to E-mail
- 43Wrong Ink Color
- 44Cannot Detect Ink Volume
- 45I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.