FAQs & Troubleshooting
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322 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load envelopes
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Paper Jam
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11(Video) Load photo paper
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Store a Speed Dial number from my Brother machine's Caller ID History.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 17No Paper Fed
- 18Replace Ink
- 19Load envelopes
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21(Video) Install the ink cartridges
- 22Can I print from or scan to Android™ Smartphone?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24(Video) Load plain Letter/A4 paper
- 25Load paper in the paper tray
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Change the number of times my Brother machine rings before it answers.
- 28How to identify your Operating System (OS).
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33The scanner cover support has come off. (With Video Instructions)
- 34(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 35(Video) Connect the telephone line and power cord
- 36Combine multiple scanned documents into a single file with PaperPort™
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Unable to Print 7X
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Wrong Ink Color
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Load photo paper