FAQs & Troubleshooting
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365 Results
- 1One or more of my colors are not printing (blank).
- 2Load envelopes into my machine
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Unable to Scan AX
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Document Jam
- 22Replace Ink
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26Uninstall the scanner driver. (Linux)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Protect your Brother machine against unauthorised access over the network
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30"Offline" appears on the Status Monitor.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41I cannot start ControlCenter4.
- 42Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 43Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 44Unable to Print 3X
- 45The edge of glossy paper is smudged.
- 46Receive faxes when the Brother machine is in Manual Mode.
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48Cover is Open
- 49Is my Brother machine compatible with Windows Vista?
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.