FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Store a Speed Dial number from my Brother machine's Caller ID History.
- 9Change the printer driver settings (Windows/macOS)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Document Jam
- 15Delete print jobs from the print queue.
- 16Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 17No Paper Fed
- 18What is Distinctive Ring and how do I program it?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 24I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Out of Fax Memory
- 27Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 28Configure a cover page for PC-FAX.
- 29I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 30When I print, the pages are smudged with ink.
- 31Paper Jam
- 32Confirm that a FAX I sent was received correctly.
- 33I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 34How do I load paper?
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38How to identify your Operating System (OS).
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Change the number of times my Brother machine rings before it answers.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)