FAQs & Troubleshooting
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MFC-J625DW
366 Results
1.
Load envelopes into my machine
2.
I still receive the error message "Paper Jam" after I removed the jammed paper.
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Can I print from or scan to Android™ Smartphone?
5.
Download a file from the "Downloads" section and save it to Windows 8 computer.
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
8.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
9.
The printer status is Offline or Paused.
10.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
11.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
12.
Print using only the black ink cartridge when the Color cartridges have run out.
13.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
14.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
15.
One or more of my colors are not printing (blank).
16.
Replace Ink
17.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
18.
Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
19.
How do I load paper?
20.
How do I know which side up my photo paper should be in the tray?
21.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
22.
Add your Brother machine with AirPrint (macOS)
23.
Printing/ Scanning with a mobile device
24.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
25.
Cover is Open
26.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
27.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
28.
Scan from the Brother iPrint&Scan application using Windows Phone.
29.
Combine multiple scanned documents into a single file with PaperPort™
30.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)