FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 4Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 5Cover is Open
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Can I use voice mail on the same line as my Brother machine?
- 11I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15What is Distinctive Ring and how do I program it?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Replace Ink
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Delete numbers stored in my Brother machine's Caller ID History.
- 22Can I print from or scan to Android™ Smartphone?
- 23Make my copied images lighter or darker.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Load paper in the paper tray
- 29Improve my Brother machine's copy quality.
- 30I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35I am unable to change my Brother machine's Receive Mode.
- 36What is the maximum number of recipients when broadcasting a fax?
- 37Important points you need to confirm before configuring your Brother machine for a wireless network.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39How do I know which side up my photo paper should be in the tray?
- 40When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 41I cannot remove red-eye.
- 42I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Paper Jam
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50When printing documents the characters appear ghosted, blurry, or doubled.