FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Cover is Open
- 5When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I use voice mail on the same line as my Brother machine?
- 8One or more of my colors are not printing (blank). What can I do?
- 9Replace Ink
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12How do I clear the message "Cannot Detect" from the display?
- 13Load paper in the paper tray
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I use AirPrint with my Brother machine?
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 22When I print, the pages are smudged with ink. What should I do?
- 23What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 24How do I load envelopes into my machine?
- 25Delete print jobs from the print queue.
- 26Delete numbers stored in my Brother machine's Caller ID History.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Uninstall the scanner driver. (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Change the printer driver settings (Windows/macOS)
- 31No Paper Fed
- 32Can third party ink be used to refill the ink cartridges?
- 33Scan a document in Mac OS X 10.7.
- 34Can my Brother machine print a report to verify a fax I sent was received?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Why is it necessary for my machine to go through regular cleaning cycles?
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40The edge of glossy paper is smudged.
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42The ink cartridges run out very quickly. Is there any reason for that?
- 43I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45What is Distinctive Ring and how do I program it?
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47When I print images, the quality is not good (Linux)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49Check the firmware version.
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?