FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Paper Jam
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Cover is Open
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8When I print, the pages are smudged with ink. What should I do?
- 9Replace Ink
- 10Delete print jobs from the print queue.
- 11Change the printer driver settings (Windows/macOS)
- 12No Paper Fed
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14What driver package format is supported by my Linux distribution?
- 15Scan and save a document in PDF format (Scan to File)
- 16Forward a fax to another fax machine when my machine has a mechanical problem.
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 22When printing documents the characters appear ghosted, blurry, or doubled.
- 23One or more of my colors are not printing (blank). What can I do?
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 26How to identify your Operating System (OS).
- 27Where can I find the ink cartridges for my new Brother machine?
- 28When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 29The printer status is Offline or Paused.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32How does my telephone company's Caller ID feature work with my Brother machine?
- 33Clear the message "Awaiting Redial"
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Install BookScan & Whiteboard Suite onto Windows 10.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Can I print from or scan to Android™ Smartphone?
- 44Make my copied images lighter or darker.
- 45Ink Low
- 46Can I change the amount of time my Brother machine stays in each mode?
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49I cannot remove red-eye.
- 50Change the user interface of ControlCenter3