FAQs & Troubleshooting
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386 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Turn the Toner Save mode on or off
- 5Carry out calibration to improve the color density
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Curled or wavy
- 8Jam Duplex
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Jam Tray 1 / Jam Tray 2
- 12Replace Drum
- 13Load paper in the paper tray
- 14What driver package format is supported by my Linux distribution?
- 15Adjust color settings by using the custom setting in the printer driver
- 16Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 17Jam MP Tray
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Wrinkle
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21How to identify your Operating System (OS).
- 22Registration or Registration Failed.
- 23Document Jam
- 24Reset the network settings to the factory default (video instructions).
- 25Replace Toner
- 26I cannot start ControlCenter4.
- 27Can I print from or scan to Android™ Smartphone?
- 28Print both sides of paper or a booklet automatically
- 29What is the recommended paper?
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32The printer status is Offline or Paused.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Jam Rear
- 35Colored lines across the page
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Size Error DX
- 39Out of Memory
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43What is Brother iPrint&Scan?
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Unusable Device
- 49Color misregistration
- 50Uneven density appears periodically across the page.