FAQs & Troubleshooting
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386 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Curled or wavy
- 11Replace Drum
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13What driver package format is supported by my Linux distribution?
- 14Jam Tray 1 / Jam Tray 2
- 15Turn the Toner Save mode on or off
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17What is Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Load paper in the paper tray
- 20How to identify your Operating System (OS).
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23Can I use voice mail on the same line as my Brother machine?
- 24Document Jam
- 25Can I print on transparencies e.g. for overhead projectors?
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29I cannot start ControlCenter4.
- 30I am asked to enter a password when starting the Remote Setup application. What is the password?
- 31Out of Memory
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 35Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 36Replace Belt
- 37Toner scatter or toner stain
- 38Jam Inside
- 39Jam MP Tray
- 40Colored lines across the page
- 41Replace Toner
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Set the Brother machine to prevent public access to certain features
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Clean the inside of the machine (video instructions available)
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I cannot print using my Brother machine on a wireless network (Mac)