FAQs & Troubleshooting
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MFC-9970CDW
386 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
Wrinkle
4.
Load paper in the paper tray
5.
Uneven density appears periodically across the page.
6.
Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
White streaks or bands down the page
9.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
10.
Print both sides of paper or a booklet automatically
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
13.
Can I print from or scan to Android™ Smartphone?
14.
Colored lines across the page
15.
White lines, bands or ribbing across the page
16.
White spots or hollow print
17.
Set up your Brother machine on a wireless network.
18.
Change the printer driver settings (Windows/macOS)
19.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
20.
Install extra memory
21.
Adjust color settings by using the custom setting in the printer driver
22.
The printer status is Offline or Paused.
23.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
24.
Can I use voice mail on the same line as my Brother machine?
25.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
26.
Color misregistration
27.
Toner scatter or toner stain
28.
Jam Tray 1 / Jam Tray 2
29.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
30.
Reset the network settings to the factory default (video instructions).