FAQs & Troubleshooting
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365 Results
- 1Printouts have wrinkles.
- 2Vertical colored streaks or bands appear on the page.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9White lines or bands or ribbing appear across the page.
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Tips for copy/scanning and preventing document jams
- 12Duplex (two-sided) scan
- 13The printer status is Offline or Paused.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Printouts have toner scatter or toner stain.
- 18Color around the edge of printing is incorrect.
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27Can I connect to the Active Directory server using the LDAP feature?
- 28What is Distinctive Ring and how do I program it?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Discover the MAC address of the Brother network card
- 38Configure a cover page for PC-FAX.
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42How can I prevent public access to certain features on my Brother machine?
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45I am asked to enter a password when starting the Remote Setup application. What is the password?
- 46Set up my Brother machine to forward the received faxes to another location.
- 47What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48How do I improve the color density? (Print Calibration)
- 49Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 50I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.