FAQs & Troubleshooting
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363 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Printouts have wrinkles.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Duplex (two-sided) scan
- 8What kind of memory can I use?
- 9Tips for copy/scanning and preventing document jams
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Color around the edge of printing is incorrect.
- 13Can I print from or scan to Android™ Smartphone?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Cannot print after a Windows 10 update (June 2020)
- 19What is Brother iPrint&Scan?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29What driver package format is supported by my Linux distribution?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32How to identify your Operating System (OS).
- 33Scan and save a document in PDF format (Scan to File)
- 34Can I use voice mail on the same line as my Brother machine?
- 35I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 36I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 37Printouts have toner scatter or toner stain.
- 38White lines or bands or ribbing appear across the page.
- 39Replace the drum unit.
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41How do I factory reset the print server?
- 42I cannot scan via USB. (Mac OS X)
- 43I cannot send a fax using PC-FAX (Windows 10)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50Can I connect to the Active Directory server using the LDAP feature?