FAQs & Troubleshooting
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MFC-9840CDW
363 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
5.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
6.
Can I print from or scan to Android™ Smartphone?
7.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
8.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
9.
What driver package format is supported by my Linux distribution?
10.
I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
11.
Spots are printed at 75mm.
12.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
13.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
14.
Duplex (two-sided) scan
15.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
16.
Scan multiple pages into one file instead of each scan being saved as a separate file.
17.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
18.
Which E-mail packages are compatible with ControlCenter3?
19.
How do I check if the machine has faxes in its memory when it has a mechanical problem?
20.
Printouts have wrinkles.
21.
How do I factory reset the print server?
22.
Tips for copy/scanning and preventing document jams
23.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
24.
Can I use voice mail on the same line as my Brother machine?
25.
Vertical colored streaks or bands appear on the page.
26.
I cannot send a fax using PC-FAX (Windows 10)
27.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
28.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
29.
What kind of memory can I use?
30.
Configure and use PC-FAX (CUPS) (Linux)