FAQs & Troubleshooting
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370 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6No Belt Unit
- 7What driver package format is supported by my Linux distribution?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Set up my Brother machine to forward the received faxes to another location.
- 11Color misregistration
- 12Replace Drum
- 13I'm using Macintosh. What is the PreScan option used for?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Print a web page from iPrint&Scan when using an Android™ mobile device.
- 16Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Envelope creases
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Adjust color settings by using the custom setting in the printer driver
- 25Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Uneven density appears periodically across the page.
- 28Jam Duplex
- 29Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 30White lines, bands or ribbing across the page
- 31Replace Toner
- 32Completely blank or some colors are missing.
- 33Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 34Setup and use Brother PC-FAX receiving
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36WT Box End Soon
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 39Curled or wavy
- 40What can happen if the wrong paper is used in your machine.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Load paper in the paper tray
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.