FAQs & Troubleshooting
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368 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Load paper in the paper tray
- 5The printer status is Offline or Paused.
- 6Uneven density appears periodically across the page.
- 7Colored lines across the page
- 8Replace Toner
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Toner scatter or toner stain
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Set the Brother machine to prevent public access to certain features
- 16Replace Belt
- 17When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 18Setup and use Brother PC-FAX receiving
- 19Wrinkle
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Jam Inside
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Is my Brother machine compatible with Windows Vista?
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25What is Brother iPrint&Scan?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Replace Parts
- 28Calibrate or Calibration Failed.
- 29Jam Duplex
- 30Jam MP Tray
- 31White streaks or bands down the page
- 32White lines, bands or ribbing across the page
- 33Verify if the Brother machine has a dial tone
- 34When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 36I cannot scan via USB. (Mac OS X)
- 37Carry out calibration to improve the color density
- 38The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 42Adjust color settings by using the custom setting in the printer driver
- 43Offset image
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46Jam Tray 1 / Jam Tray 2
- 47Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 48Turn the Toner Save mode on or off
- 49Colored streaks or bands down the page
- 50All one color