FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Printouts have wrinkles.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I use voice mail on the same line as my Brother machine?
- 5The image is ghosted.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11Configure a cover page for PC-FAX.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Printouts have toner scatter or toner stain.
- 14Spots are printed at 75mm.
- 15Replace the drum unit.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I transfer faxes to the PC when my machine has a mechanical problem?
- 20Tips for copy/scanning and preventing document jams
- 21White spots or hollow print appears.
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 25Is my Brother machine compatible with Windows Vista?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30The printer status is Offline or Paused.
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 33I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35What kind of memory can I use?
- 36How do I install additional memory?
- 37Color around the edge of printing is incorrect.
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Which E-mail packages are compatible with ControlCenter3?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44I cannot use the "Modules Update" button on Web BRAdmin.
- 45Why doesn't the machine answer when receiving a call?
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)