FAQs & Troubleshooting
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- 1I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Scan and save a document in PDF format (Scan to File)
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11How do I reset the printer settings to the default settings?
- 12Can I confirm that the FAX was sent correctly?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 20Can I print from DOS applications?
- 21Printouts are faint.
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23What is the recommended paper?
- 24White spots appear.
- 25Toner smears when rubbed.
- 26Configure and use PC-FAX (CUPS) (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How to identify your Operating System (OS).
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33When I scan a document using ControlCenter, the scanned file size is too big.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 39Scan a document from the Windows Vista Photo Gallery
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42What kind of memory can I use?
- 43"Paper Jam B" error appears on the LCD. What should I do?
- 44What can happen if the wrong paper is used in your machine.
- 45I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46Replace the toner cartridge.
- 47I'm using Macintosh®. What are the settings in the Scanner window used for?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49How do I clear paper jams?
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)