FAQs & Troubleshooting
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298 Results
- 1What driver package format is supported by my Linux distribution?
- 2Printouts have wrinkles or creases.
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5How do I install the Optional Lower Tray Unit?
- 6Toner smears when rubbed.
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 15Nothing is printed on the page or some colors are missing.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 18Can I confirm that the FAX was sent correctly?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20White streaks or bands appears down the page.
- 21White lines or bands or ribbing appear across the page.
- 22The image is ghosted.
- 23Vertical black lines or streaks appear on the printout.
- 24The paper is skewed when it's printed.
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Can I transfer faxes in the MFC's memory to the PC?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35Printouts have toner specks.
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37Why doesn't the machine answer when receiving a call?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39"Paper Jam B" error appears on the LCD. What should I do?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41How can I activate/deactivate the Toner Save Mode?
- 42Color around the edge of printing is incorrect.
- 43White spots appear.
- 44Turn Fax Storage feature off
- 45I can print but cannot scan via network. (For Windows)
- 46I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 47I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 48Change the printer driver settings (Windows/macOS)
- 49When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 50How do I configure fax forward to e-mail?