FAQs & Troubleshooting
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MFC-9420CN
286 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Printouts have wrinkles or creases.
3.
"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
4.
Delete print jobs from the print queue.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
Can I print from or scan to Android™ Smartphone?
7.
The printer status is Offline or Paused.
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
10.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
11.
"Paper Jam C" error appears on the LCD. What should I do?
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
What driver package format is supported by my Linux distribution?
14.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
15.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
16.
Change the printer driver settings (Windows/macOS)
17.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
18.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
19.
What is the recommended paper?
20.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
21.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
22.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
23.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
24.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
25.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
26.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
27.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
28.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
29.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
30.
"Document Jam" error appears on the LCD. What should I do?