FAQs & Troubleshooting
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183 Results
- 1The machine does not print anything.
- 2How to identify your Operating System (OS).
- 3The printer status is Offline or Paused.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Open the Control Panel (For Windows)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Change the printer driver settings (Windows/macOS)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Uninstall the drivers. (Mac OS X 10.5)
- 14I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 15I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot print from my computer via USB.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Does NC-2200w work with Windows Vista?
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 27Cannot print after a Windows 10 update (June 2020)
- 28I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33I installed scan-key-tool, but it does not work. (Linux)
- 34Print command (cupswrapper) (Linux)
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 38Send a fax using PC-FAX with LPD/LPRng (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Uninstall printer drivers (Linux)
- 41Delete print jobs from the print queue.
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Functions supported in the Windows 7 built-in drivers
- 46The paper is skewed when it's printed.
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48I cannot print with Windows Vista 64bit.
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 50I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?