FAQs & Troubleshooting
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174 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What driver package format is supported by my Linux distribution?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The printer status is Offline or Paused.
- 8Delete print jobs from the print queue.
- 9I cannot print from my computer via USB.
- 10Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 11Check the IP addresses of your PC and the Brother machine
- 12Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13What is the Network Shared printing?
- 14In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 15Scan an image and insert it in a Windows XP application
- 16Scan a document from a Windows XP application
- 17Uninstall the drivers. (Mac OS X 10.5)
- 18How to identify your Operating System (OS).
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Does NC-2200w work with Windows Vista?
- 21What is a "Generic PCL Driver"?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 24I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 25When trying to print from Mac OS® X the print queue is stopped.
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38Windows 10 Support Information
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Change the printer driver settings (Windows/macOS)
- 41Functions supported in the Windows 7 built-in drivers
- 42Scan a document from a Windows Vista application
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Can I print from DOS applications?
- 49I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 50What can happen if the wrong paper is used in your machine.