FAQs & Troubleshooting
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305 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 4What is Brother iPrint&Scan?
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The printer status is Offline or Paused.
- 11Confirm that a FAX I sent was received correctly
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 14Pre-Required Procedures (Linux)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I use voice mail on the same line as my Brother machine?
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21What driver package format is supported by my Linux distribution?
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Change the printer driver settings (Windows/macOS)
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30What can happen if the wrong paper is used in your machine.
- 31Cannot print after a Windows 10 update (June 2020)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33Delete print jobs from the print queue.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I am asked to enter a password when starting the Remote Setup application. What is the password?
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42What is a "Generic PCL Driver"?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.