FAQs & Troubleshooting
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305 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7Cannot print after a Windows 10 update (June 2020)
- 8I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 9Protect your Brother machine against unauthorised access over the network
- 10How to identify your Operating System (OS).
- 11Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 12Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13How do I clear the message "Paper Jam Duplex" from the LCD?
- 14The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Pre-Required Procedures (Linux)
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24The paper is skewed when it's printed.
- 25Scan and save a document in PDF format (Scan to File)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 28Which E-mail packages are compatible with ControlCenter3?
- 29Confirm that a FAX I sent was received correctly
- 30Can I print from DOS applications?
- 31What can happen if the wrong paper is used in your machine.
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35How do I clear the message "MFC is Busy" or "Connect Failure"?
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37Windows 10 Support Information
- 38Use the Universal Printer Driver for PCL
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43Can I print from or scan to Android™ Smartphone?
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45I am asked to enter a password when starting the Remote Setup application. What is the password?
- 46Can I set my Brother machine to forward the faxes I receive to another location?
- 47How do I clear the message "No Paper" from the display?
- 48Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 49All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 50The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?