FAQs & Troubleshooting
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222 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Can I print from DOS applications?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9What driver package format is supported by my Linux distribution?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14Pre-Required Procedures (Linux)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22Can I reduce the size of a received fax on this machine?
- 23How do I install the Optional Tray Module?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 26Can I print from or scan to Android™ Smartphone?
- 27Does NC-2200w work with Windows Vista?
- 28I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 30When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32What can happen if the wrong paper is used in your machine.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How do I install additional memory?
- 35I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40Check the IP addresses of your PC and the Brother machine
- 41I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46I can print but cannot scan via network. (For Windows)
- 47The paper is skewed when it's printed.
- 48Is my Brother machine compatible with third party print servers?
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?