FAQs & Troubleshooting
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222 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 6Can I print from or scan to Android™ Smartphone?
- 7When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 8I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11How do I factory reset the print server?
- 12Print the Network Configuration page
- 13I can print but cannot scan via network. (For Windows)
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15Delete print jobs from the print queue.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 20I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What is the Network Shared printing?
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24Functions supported in the Windows 7 built-in drivers
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28Why doesn't the machine answer when receiving a call?
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31How do I install the Optional Tray Module?
- 32I'm using Macintosh. What is the PreScan option used for?
- 33I cannot print from my computer via USB.
- 34I cannot print from my computer via network. (For Windows)
- 35Check the IP addresses of your PC and the Brother machine
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 40Configure the Scan to Email Feature (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Open the Control Panel (For Windows)
- 44When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 45Change the printer driver settings (Windows/macOS)
- 46I can print but cannot scan via network. (For Macintosh)
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 48When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 49I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 50When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?