FAQs & Troubleshooting
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296 Results
- 1When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 2The printer status is Offline or Paused.
- 3I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Load envelopes, labels, or thick paper into the manual feed slot.
- 6Does NC-2200w work with Windows Vista?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8Cannot print after a Windows 10 update (June 2020)
- 9How can I change the print resolution?
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11What is Distinctive Ring and how do I program it?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23What are the recommended specifications for the paper I should use on my product?
- 24What is a "Generic PCL Driver"?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Scan and save a document in PDF format (Scan to File)
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29Discover the MAC address of the Brother network card
- 30Change the printer driver settings (Windows/macOS)
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 34Can I transfer faxes in the MFC's memory to the PC?
- 35How do I check if the MFC has faxes in its memory?
- 36How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 37I am experiencing problems sending a fax, what can I do?
- 38Load paper.
- 39How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 40Why doesn't my Brother machine have a dial tone?
- 41Verify if the Brother machine has a dial tone
- 42I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 46Check the firmware version.
- 47Delete print jobs from the print queue.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Delete the faxes stored in my Brother machine's memory.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.