FAQs & Troubleshooting
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288 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16What driver package format is supported by my Linux distribution?
- 17Pre-Required Procedures (Linux)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19How do I load legal size paper in the paper tray?
- 20How do I clean white or black spots on printed documents?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Protect your Brother machine against unauthorised access over the network
- 24Can I set my Brother machine to forward the faxes I receive to another location?
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 27How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 28"Paper Jam Inside" error appears on the LCD. What should I do?
- 29When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 30What is the BRAdmin Professional software used for?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32I'm using Macintosh. What is the PreScan option used for?
- 33Load paper.
- 34What is the Network Shared printing?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36The printer status is Offline or Paused.
- 37I cannot scan via USB. (Mac OS X)
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42How can I improve poor print quality ?
- 43I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 45Can I confirm that the FAX was sent correctly?
- 46Can I reduce the size of a received fax on this machine?
- 47What can happen if the wrong paper is used in your machine.
- 48How can I prevent public users from changing the settings of my Brother machine?
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50To install the printer driver easily using a tool. (Linux)