FAQs & Troubleshooting
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MFC-7420
288 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
4.
How do I check if the MFC has faxes in its memory when it has a mechanical problem?
5.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
6.
Can I reduce the size of a received fax on this machine?
7.
Pre-Required Procedures (Linux)
8.
Load envelopes, labels, or thick paper into the manual feed slot.
9.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
10.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
11.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
12.
What driver package format is supported by my Linux distribution?
13.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
14.
Change the printer driver settings (Windows/macOS)
15.
How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
16.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
17.
Can I transfer faxes in the MFC's memory to the PC?
18.
How can I change the print resolution?
19.
How can I improve poor print quality ?
20.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
21.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
22.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
23.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
24.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
25.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
26.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
27.
Can I confirm that the FAX was sent correctly?
28.
Can I use non-Brother or third party supplies with the Brother machine?
29.
Can I print using the IPP protocol on Windows XP?
30.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.