FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Can I use voice mail on the same line as my Brother machine?
- 3What is the recommended paper?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Delete print jobs from the print queue.
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 13Can I use AirPrint with my Brother machine?
- 14Cancel a fax that is currently being sent from my Brother machine.
- 15Scan and save a document in PDF format (Scan to File)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Store numbers on my Brother machine for easy dialing.
- 18How do I clean white or black spots on printed documents?
- 19How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Is my Brother machine compatible with Windows Vista?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Pre-Required Procedures (Linux)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Cancel a fax job waiting in my Brother machine's memory.
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31How to identify your Operating System (OS).
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Which E-mail packages are compatible with ControlCenter3?
- 34Transfer faxes to the PC when my machine has a mechanical problem
- 35How do I clean the laser scanner window?
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37What is Distinctive Ring and how do I program it?
- 38How do I clear paper jams at the back of the machine?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42The printer status is Offline or Paused.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45How do I clear paper jams inside the machine?
- 46I am experiencing problems sending a fax, what can I do?
- 47Why doesn't the machine answer when receiving a call?
- 48Can I confirm that the FAX was sent correctly?
- 49Configure the Scan to Email Feature (Linux)
- 50Large characters are printed incorrectly. (Linux)