FAQs & Troubleshooting
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306 Results
- 1I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I cannot make borderless prints.
- 9Change the printer driver settings (Windows/macOS)
- 10How do I set a password on my Brother network card?
- 11I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19How do I know the current network configuration?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Cannot print after a Windows 10 update (June 2020)
- 23Send a fax using PC-FAX with LPD/LPRng (Linux)
- 24Discover the MAC address of the Brother network card
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26The edge of glossy paper is smudged.
- 27Scan and save a document in PDF format (Scan to File)
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30Can I print a report that will show all of my Speed Dial and Group numbers?
- 31Can I set my Brother machine to forward the faxes I receive to another location?
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34How do I clear the message "PAPER JAM" from the display?
- 35I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38How do I factory reset the print server?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 41Important points you need to confirm before configuring your Brother machine for a wireless network.
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Windows 10 Support Information
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.