FAQs & Troubleshooting
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304 Results
- 1Can I confirm that the FAX was sent correctly?
- 2Configure a cover page for PC-FAX.
- 3How do I set a password on my Brother network card?
- 4I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 5I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7How many times will my Brother machine automatically redial a number?
- 8I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10One or more of my colors are not printing (blank). What can I do?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12What kind of Media Adapter can I use?
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16Can I still receive faxes or calls when the machine is switched off?
- 17Why can't I print when an ink cartridge is empty?
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19Windows 10 Support Information
- 20Important points you need to confirm before configuring your Brother machine for a wireless network.
- 21Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 22I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 23When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 24Print command (cupswrapper) (Linux)
- 25What is the Network Shared printing?
- 26How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 29How do I clear the message "INK EMPTY" from the display?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32Why doesn't the machine answer when receiving a call?
- 33Clear the message "Awaiting Redial"
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37Delete the faxes stored in my Brother machine's memory.
- 38The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 39My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 40I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 41Scan a document in Mac OS X 10.6.
- 42Scan a document from a Windows Vista application
- 43When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 44I am experiencing problems sending a fax.
- 45When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 46The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50To install the printer driver easily using a tool. (Linux)