FAQs & Troubleshooting
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304 Results
- 51I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 52Change the user interface of ControlCenter3
- 53Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 54I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 55The downloaded driver's name is different from my machine's name. (Linux)
- 56The driver installation finished successfully but I cannot print. (Linux)
- 57I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 58Windows 10 Support Information
- 59When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 60Can I use voice mail on the same line as my Brother machine?
- 61In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 62Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 63I cannot install the driver when using the Driver Install Tool. (Linux)
- 64Configure and use PC-FAX (CUPS) (Linux)
- 65Delete a network scanner entry. (Linux)
- 66Open the Control Panel (For Windows)
- 67Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 68Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 69I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 70I cannot print from my computer via USB.
- 71How many times will my Brother machine automatically redial a number?
- 72"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 73When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 74I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 75What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 76Where is the USB port on the machine?
- 77What kind of Media Adapter can I use?
- 78I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 79The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 80When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 81I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 82I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 83Configure the Scan to Email Feature (Linux)
- 84How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 85Configure scan settings without administrator privileges (Linux)
- 86When I scan a document using ControlCenter, the scanned file size is too big.
- 87I can receive a fax, but cannot receive a telephone call.
- 88How do I adjust the maximum time for incoming messages (ICM) in my Brother machine's built-in Message Center (TAD)?
- 89Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 90Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 91Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 92I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 93Configure and use the Scan Key Tool (Linux)
- 94Scan using XSane or GIMP (Linux)
- 95I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 96I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 97Paper size settings are unavailable when I print from OpenOffice (Linux)
- 98My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 99The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 100I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)