FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Forward a fax to another fax machine when my machine has a mechanical problem.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How to identify your Operating System (OS).
- 7How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 8How do I factory reset the network settings?
- 9Stop my Brother machine from automatically redialing a number.
- 10Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 11I cannot remove red-eye.
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13Where is the USB port on the machine?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15The printer status is Offline or Paused.
- 16When I print, the pages are smudged with ink. What should I do?
- 17Replace Ink
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I cannot make borderless prints.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Can I restrict access to certain operations on my Brother machine?
- 23I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 24My machine does regular cleaning cycles in the night. How can I correct this?
- 25Clear the paper jam.
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Pre-Required Procedures (Linux)
- 29Protect your Brother machine against unauthorised access over the network
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41What is Ad-hoc mode?
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43What is SecureEasySetup™, Wi-Fi Protected Setup (PBC*)or AOSS™?
- 44Can third party ink be used to refill the ink cartridges?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46One or more of my colors are not printing (blank). What can I do?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Can I transfer faxes to the PC when my machine has a mechanical problem?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50Improve poor print quality.