FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2When I print, the pages are smudged with ink. What should I do?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Load paper in the paper tray
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 10When I make a copy the image or text is cut off. What can I do?
- 11Can I use voice mail on the same line as my Brother machine?
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13Important points you need to confirm before configuring your Brother machine for a wireless network.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17Can I use AirPrint with my Brother machine?
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What driver package format is supported by my Linux distribution?
- 26Pre-Required Procedures (Linux)
- 27Set up your Brother machine on a wireless network.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 32Why is it necessary for my machine to go through regular cleaning cycles?
- 33One or more of my colors are not printing (blank). What can I do?
- 34Replace Ink
- 35Cannot print after a Windows 10 update (June 2020)
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39Enable the Brother machine's network interface.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45I cannot make borderless prints.
- 46How to identify your Operating System (OS).
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater