FAQs & Troubleshooting
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MFC-6490CW
348 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
4.
Replace Ink
5.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
6.
Can I use voice mail on the same line as my Brother machine?
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
10.
What is Brother iPrint&Scan?
11.
Can I use AirPrint with my Brother machine?
12.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
13.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
14.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
15.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
16.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
17.
Which E-mail packages are compatible with ControlCenter3?
18.
Improve poor print quality.
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
21.
How do I know which side up my photo paper should be in the tray?
22.
Scan and save a document in PDF format (Scan to File)
23.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
24.
When I print, the pages are smudged with ink. What should I do?
25.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
26.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
27.
Delete numbers stored in my Brother machine's Caller ID History.
28.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
29.
Can I restrict access to certain operations on my Brother machine?
30.
Print using only the black ink cartridge when the Color cartridges have run out.