FAQs & Troubleshooting
Popular |
283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 6Locate files scanned with ControlCenter2 (For Macintosh)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Scan and save a document in PDF format (Scan to File)
- 9Why doesn't the machine answer when receiving a call?
- 10The edge of glossy paper is smudged.
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12How do I start ControlCenter3?
- 13I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 14What driver package format is supported by my Linux distribution?
- 15Can I print from or scan to Android™ Smartphone?
- 16How do I know which side up my photo paper should be in the tray?
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18How do I load 10 x 15 Glossy paper into my machine?
- 19Can I use voice mail on the same line as my Brother machine?
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 22Improve poor print quality.
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Protect your Brother machine against unauthorised access over the network
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I cannot make borderless prints.
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Change the printer driver settings (Windows/macOS)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I can receive a fax, but cannot receive a telephone call.
- 40How do I clear Machine Error 46?
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42I cannot scan via USB. (Mac OS X)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47Scan a document from the Windows Vista Photo Gallery
- 48I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".