FAQs & Troubleshooting
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281 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2What driver package format is supported by my Linux distribution?
- 3When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 4When I print, the pages are smudged with ink. What should I do?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The printer status is Offline or Paused.
- 7Functions supported in the Windows 7 built-in drivers
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9How to identify your Operating System (OS).
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Delete print jobs from the print queue.
- 15The edge of glossy paper is smudged.
- 16When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18How do I factory reset the print server?
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Does NC-2200w work with Windows Vista?
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22One or more of my colors are not printing (blank). What can I do?
- 23The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Uninstall printer drivers (Linux)
- 28Verify the Brother machine connected to the Wired Network (For Windows)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31What is the Network Shared printing?
- 32Can I print from or scan to Android™ Smartphone?
- 33Why doesn't my Brother machine have a dial tone?
- 34Scan a document from the Windows Vista Photo Gallery
- 35I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 36"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 37I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 38How can I improve poor print quality?
- 39What is the BRAdmin Professional software used for?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 42How do I know the current network configuration?
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44Verify the Brother machine connected to the Wired Network (For Macintosh)
- 45I cannot print from my computer via USB.
- 46I cannot print from my computer via network. (For Windows)
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)