FAQs & Troubleshooting
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125 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12Why doesn't the machine answer when receiving a call?
- 13My FAX/MFC will not Dial. Why?
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15Can I print from or scan to Android™ Smartphone?
- 16Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 17How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 18I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Delete print jobs from the print queue.
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22Do I need a telephone line to send and receive faxes with my Brother machine?
- 23I cannot print from my computer via USB.
- 24Change the printer driver settings (Windows/macOS)
- 25Why doesn't my Brother machine have a dial tone?
- 26I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31What does "MACHINE ERROR XX" mean?
- 32What is the "Station ID" and how do I set it?
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35Where is the full User's Guide? I can't find enough information in the paper manual.
- 36How can I configure Windows® XP to send faxes?
- 37I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 38When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 41Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 42I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Open the Control Panel (For Windows)
- 46The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 49I can receive a fax, but cannot receive a telephone call.
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.