FAQs & Troubleshooting
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MFC-5100C
143 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
3.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
4.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
5.
Can I print from or scan to Android™ Smartphone?
6.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
7.
Change the printer driver settings (Windows/macOS)
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
9.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
10.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
11.
My FAX/MFC will not Dial. Why?
12.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
15.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
16.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
17.
What is Distinctive Ring and how do I program it?
18.
When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
19.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
20.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
21.
I'm using Macintosh®. What are the settings in the Scanner window used for?
22.
Windows 7 Support Information
23.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
24.
Delete print jobs from the print queue.
25.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
26.
I cannot print from my computer via USB.
27.
The printer status is Offline or Paused.
28.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
29.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
30.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.