FAQs & Troubleshooting
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185 Results
- 1The printer status is Offline or Paused.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Macintosh. What is the PreScan option used for?
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot print with Windows Vista 64bit.
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Delete print jobs from the print queue.
- 12Store Speed Dial numbers on my Brother machine for easy dialing.
- 13What is Distinctive Ring and how do I program it?
- 14I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 15The machine does not print anything.
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 18Change or delete an existing Speed Dial number.
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20The paper is skewed when it's printed.
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Pre-Required Procedures (Linux)
- 28Windows 10 Support Information
- 29Can I print from or scan to Android™ Smartphone?
- 30I cannot print from my computer via USB.
- 31Functions supported in the Windows 7 built-in drivers
- 32I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 33Configure and use PC-FAX (CUPS) (Linux)
- 34Cannot print after a Windows 10 update (June 2020)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37What is the difference between the toner cartridge and the drum unit?
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39What is the Network Shared printing?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 45Can I confirm that the FAX was sent correctly?
- 46What can happen if the wrong paper is used in your machine.
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?