FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6Delete print jobs from the print queue.
- 7Change the printer driver settings (Windows/macOS)
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10How to identify your Operating System (OS).
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12Can I print from or scan to Android™ Smartphone?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24Cannot print after a Windows 10 update (June 2020)
- 25I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 28I'm using Macintosh®. What are the settings in the Scanner window used for?
- 29I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 30Is my Brother machine compatible with third party print servers?
- 31Where can I find the serial number for my unit?
- 32Where is the full User's Guide? I can't find enough information in the paper manual.
- 33Vertical streaks appear in my copies.
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I cannot print from my computer via USB.
- 38Functions supported in the Windows 7 built-in drivers
- 39The paper is skewed when it's printed.
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41I cannot print with Windows Vista 64bit.
- 42Scan a document from a Windows XP application
- 43I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 44How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 45How do I clean the Scanner to improve the copy or fax quality?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)