FAQs & Troubleshooting
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272 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3Where is the USB port on the machine?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I use voice mail on the same line as my Brother machine?
- 6When I print, the pages are smudged with ink. What should I do?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Scan a document in Mac OS X 10.6.
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I can print but cannot scan via network. (For Windows)
- 16Scan a document in Mac OS X 10.7.
- 17I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 18What driver package format is supported by my Linux distribution?
- 19Delete print jobs from the print queue.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23Change the printer driver settings (Windows/macOS)
- 24The printer status is Offline or Paused.
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30What is the BRAdmin Professional software used for?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35I can print but cannot scan via network. (For Mac)
- 36I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 37The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Uninstall printer drivers (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot make borderless prints.
- 43How to identify your Operating System (OS).
- 44The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Send a fax
- 48The edge of glossy paper is smudged.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50How many times will my Brother machine automatically redial a number?