FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 5I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 13The printer status is Offline or Paused.
- 14The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 15Cannot print after a Windows 10 update (June 2020)
- 16When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 17Command List of brscan. (Linux)
- 18Delete a network scanner entry. (Linux)
- 19Important points for specifying the scan area (Linux)
- 20Delete print jobs from the print queue.
- 21How to identify your Operating System (OS).
- 22A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 23What is the Network Shared printing?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28Can third party ink be used to refill the ink cartridges?
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 32Scan a document in Mac OS X 10.6.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 35What is Distinctive Ring and how do I program it?
- 36Is there any way to view how much ink is remaining?
- 37Is there any way to reduce Ink consumption?
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39Can I confirm that the FAX was sent correctly?
- 40Can I reduce the size of a received fax on this machine?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44Where is the full User's Guide? I can't find enough information in the paper manual.
- 45Why can't I print when an ink cartridge is empty?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)