FAQs & Troubleshooting
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MFC-425CN
275 Results
1.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
The printer status is Offline or Paused.
4.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
5.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
What kind of Media Adapter can I use?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Change the printer driver settings (Windows/macOS)
9.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
10.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
11.
Delete print jobs from the print queue.
12.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
13.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
14.
I am having issues with the paper feed. What can I do?
15.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
What driver package format is supported by my Linux distribution?
18.
Pre-Required Procedures (Linux)
19.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
20.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
21.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
22.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
23.
Can third party ink be used to refill the ink cartridges?
24.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
25.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
26.
What is the BRAdmin Professional software used for?
27.
I'm using Macintosh®. What are the settings in the Scanner window used for?
28.
I'm using Macintosh. What is the PreScan option used for?
29.
Why can't I print when an ink cartridge is empty?
30.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)